Terms and Conditions

Once your child's appointment has been confirmed you will be sent an email including the time, location,  name of therapist and charges.

You will be invoiced for sessions on a monthly basis by email and we ask that where possible payment is settled by electronic transfer.

Accounts are due to be settled within 7 days from date of issue; late payment is subject to a £25 administration charge.

You are responsible for payment of fees ; these may occasionally be covered by your medical insurance but you will need to obtain pre-authorisation from them if this is the case.

If you need to cancel a session, please let your therapist know via email in advance. Sessions cancelled with less than 24 hours’ notice will incur a 50% charge.

We will always try to accommodate additional meetings ( in person or "virtual" ), telephone calls,, school visits or provision of additional reports if these are needed. Charges for these will be quoted on an individual basis.



In order to help us communicate effectively please could you ensure your therapist is aware of any changes to email addresses or telephone numbers for you.